Customer Service

Shopping & Company Policy
All Emerald Diamond hats, headpieces, fascinators and flowers are handmade. Due to the nature of being made by hand, no two items are exactly the same. Please note that the item photographed may not be the exact piece that is shipped to you however we endeavour to create headpieces that are the same! If you are concerned, please contact us.
The items available on our site are for retail sale only and may not be offered for immediate re-sale or used as a template for reproduction for either personal or commercial gain.
Customer Service
Emerald Diamond is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.

Standard delivery time frames are between 3-10 business days for items that are in stock and 2-4 weeks for completion of any item that is out-of-stock; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Delivery & Shipping
Emerald Diamond ships goods Australia wide and internationally using Australia Post. please contact us enquire about a special order.

Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders that are instock are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia and up to 21 days for international orders. Since all of our items are handmade and the high amount of orders we receive please allow 3 to 4 weeks for completion of any items that are out-of-stock (plus delivery time).

Items are sent in a sturdy hat box filled with tissue paper to prevent any movement. We do our best to protect all of our headpieces in transit although if an item does get damaged in the post.

We accept Pay Pal.

Pricing & Sales Tax
All of our prices are in Australian dollars (AUD) and all transactions are processed in AUD.

Refund & Returns
Please choose carefully due to Hygiene reason Emerald Diamond is not able to exchange or refund items.

Site Contents
Occasionally there may be information on that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologise for any inconvenience this may cause you. Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by Emerald Diamond. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Emerald Diamond. Emerald Diamond and our other trademarks appearing at this Site are the trademarks of Emerald Diamond. This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

Website Colours
We have made every effort to display as accurately as possible the colours of our products that Appear on the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Size Charts
Size Charts